SolarWinds

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AIOps Tools and Platforms ETL Tools Log Analysis Software Help Desk Software Digital Risk Protection (DRP) Platforms Security Information and Event Management (SIEM) Software

The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks. Key features: • Centralized ticketing and incident management • IT asset management (ITAM) with automated discovery and centralized inventory • Built-in knowledge base for self-service • IT change management and customizable approval workflows • Reporting, SLA alerts, and customer surveys • Remote control Windows®, Mac OS® X and Linux® systems • Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session • Remote access to support end-users outside the firewall

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